Returns & Refunds
Your satisfaction is our priority at T Shill Catvuudl. If you’re not completely happy with your purchase, we’ll do our best to make it right.
1. Return Policy
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You may return items within 30 days of the delivery date.
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To be eligible for a return, items must be:
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Unused and in original condition
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In the original packaging
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Accompanied by proof of purchase (e.g., order number or receipt)
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Non-returnable items: Gift cards, clearance/final sale items, and opened used products unless defective.
2. How to Request a Return
To start a return:
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Email us at tshillcatvuudl@outlook.com with your order number and reason for return.
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We will respond within 1–2 business days with instructions and a return address.
Customers are responsible for return shipping unless the item is defective or incorrect.
3. Refunds
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Once we receive and inspect your return, you’ll receive an email confirmation.
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If approved, your refund will be issued to the original payment method within 5–10 business days.
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Original shipping charges are non-refundable, unless the return is due to our error.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery at tshillcatvuudl@outlook.com
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We’ll replace the item or issue a full refund at no additional cost to you.
5. Late or Missing Refunds
If you haven’t received your refund:
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Double-check your bank account or credit card statement.
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Contact your bank or card provider—it may take time before your refund is officially posted.
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If you’ve done all of the above and still haven’t received your refund, email us at tshillcatvuudl@outlook.com